Term and conditions

This terms was last updated on 28 May 2025.

Welcome! Glovgen, These terms set forth our legal obligations to each other. They apply to your use of our products and services.

‍IMPORTANT NOTE: The section titled “Settling Disputes Between You (“user”)and Glovgen” contains an arbitration clause and class-action waiver that applies to all Indian-based Glovgen Members. Please read this section carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.

When we say “Glovgen” “we,” “us,” and “our” in these terms, we mean TFIFC TECHNOLOGIES PVT LTD its companies.

When we say “services” in these terms, we mean Glovgen’s services, apps, websites, and other products.

When we say “you” or “your,” we mean you, “Customer” or “User” or “Member”. If you’re accessing our services on behalf of a legal entity (like your employer), you agree that you have the authority to bind that entity to these terms, and “you” and “your” will refer to that entity.

We also have a Privacy Policy, Members Guidelines that apply to your use of our services and are incorporated into these terms. You should read these policies—we’ve worked hard to make them simple and clear, and they contain important information about your use of our services..

Together, these rules make Glovgen possible, and they matter to us. If you believe others aren’t following them, please let us know by reporting it to us.

Who we are

We avail various products and services for members to make a lifestyle secure, convenient & efficient. We are designing a platform for citizens of India. Our services may also include access to certain features, services and content that you can purchase from us or partner brands, and additional terms apply to those purchases.

Glovgen’s services are provided by TFIFC TECHNOLOGIES PVT LTD. We’re located at F01/02, Ground Floor, Salcon Rasvilas, D1, Saket District Centre, Sector 6, New Delhi, Delhi 110017

Eligibility

By registering with Glovgen and accessing the Glovgen Services, you are representing the following:

1. You are capable of entering into a legally binding agreement;
2. You are not barred or otherwise legally prohibited from accessing or using the Glovgen App and Glovgen Services;
3. You agree to seek your digilocker authentication from Govt. venture DigiLocker, using the Glovgen App and disclose the said authentication for Glovgen. Glovgen may use the said citizenship identity to determine your eligibility for access to various services. Glovgen may at its sole discretion prevent Users from accessing the Glovgen App and the Glovgen Platforms in part or in whole if the citizenship details are matched over authentication;
4.  If You onboarded on the Glovgen App, You confirm that you were 16 years of age or older at the time of onboarding; and
5. If you allow anyone to use your account, including individuals under 18 years of age, you will still be responsible for ensuring that such individuals comply with these Terms of Use. You will be responsible for all actions these individuals take in and/or through your account. You also acknowledge that Glovgen does not have the responsibility of ensuring that You meet the aforesaid eligibility requirements.
   
   

What you can expect from us

Glovgen is a platform that brings people together over shared experiences and gives everyone a place to belong. To do that, we provide different digital spaces where you can connect with other Glovgen members. Glovgen Members communicate primarily via “chat and Text,” which are digital spaces. Text channels allow members to interact via text-based messages or posts, as well as images, GIFs, emoji, and other uploadable media. We’re always evolving our services, and we may create other types of channels in the future!

Glovgen offers an array of current and potential products and services available to its members. These offerings are either developed by Glovgen or are presented in collaboration with a diverse array of brands and companies. Glovgen members have the opportunity to procure these facilities directly through the Glovgen platform.

Our platform is committed to consistently expanding its repertoire of offerings to cater to the evolving needs of our members. These services encompass a broad spectrum. Members can seamlessly access and engage with these offerings, benefiting from a convenient and centralised platform for their financial and service needs.

Glovgen's dedication to enhancing member experience drives our continuous efforts to introduce new collaborations, features, and services. We strive to ensure that our platform remains dynamic and responsive to the preferences and requirements of our esteemed members."

Glovgen’s services may be personalised to each user based on their activity, so that you can see content and communities that may be of interest to you. You can control whether and to what extent Glovgen personalised your experience.
We’re actively developing new features and products to improve Glovgen. As part of these efforts, we may add or remove features, start offering new services, or stop offering some services entirely (or just in some places or for some users) if they no longer make sense from a business perspective or create risk for Glovgen, our members, or other third parties. While we try to avoid disruptions, we cannot guarantee that there will not be an outage or change to the services, and your content may not be retrievable due to such outages or changes. We are not liable for any such outages or service changes.

Your Glovgen account To access the services on an ongoing basis, you will need to create a Glovgen account. You can provide a username and password, and a way of contacting you (such as an email address and/or phone number/PAN). You may also need to provide your birthday, Profession. In some cases, you may be required to verify your account or provide additional information.

You are responsible for the security of your account, and you agree to notify us immediately if you believe your account has been compromised. If you use a password, it must be strong, and we (strongly) recommend that you use that password only for your Glovgen account.

You must always provide accurate information to Glovgen. If you use others' PAN ID’s we may block you or your mobile numbers and maintain the accuracy of the information associated with your account. We may assume that any communications we’ve received from your account or the associated contact information have been made by you, and that any purchases made using your account were made by you.

If you get locked out of your account, we’ll need to contact you at the email or phone number associated with your account. If your account is compromised or you no longer have access to your email account or phone number, we may not be able to restore your access to your account.

You agree not to licence, sell, or transfer your account without our prior written approval.

Your Content in Glovgen’s services

When we say “your content” in these terms, we mean all the things you add (upload, post, share, etc.) to our services. This includes text, links, GIFs, emoji, photos, videos, documents, or other media. If we come up with another way for you to add content to the services, it includes that too.

You don’t have any obligation to add content to the services. If you choose to add content to the services, you are responsible for ensuring that you have the right to do so, that you have the right to grant the licences in this section of these terms, and that your content is lawful. We take no responsibility for any of your content, and we are not responsible for others’ use of your content.

Your content is yours, but you give us a licence to it when you use Glovgen. Your content may be protected by certain intellectual property rights. We don’t own those. But by using our services, you grant us a licence—which is a form of permission—to do the following with your content, in accordance with applicable legal requirements, in connection with operating, developing, and improving our services: Use, copy, store, distribute, and communicate your content in manners consistent with your use of the services. (For example, we can store and display your content.) Publish, publicly perform, or publicly display your content if you’ve chosen to make it visible to others.(For example, we can store and display your content.) Monitor, modify, translate, and reformat your content. (For example, so we can resize an image you post to fit on a mobile device.)

Sublicense your content, to allow our services to work as intended. (For example, we can store your content with our cloud service providers.)

This licence is worldwide, non-exclusive (which means you can still licence your content to others), royalty-free (which means there are no fees for this licence), transferable, and perpetual.

We reserve the right to block, remove, and/or permanently delete your content if it is in breach of these terms, our Community Guidelines or any applicable law or regulation, or if it creates risk for Glovgen or negatively impacts the experience or interests of other Glovgen Members to continue to make it available.
We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable licence to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.

Glovgen’s content

Our services include some content that belongs to us, such as the design of our apps and websites, our art and images, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.

Other content

Other people’s content. Our services might also provide you with access to other people’s content. You may not use this content without that person’s consent, or as allowed by law. Other people’s content is theirs and doesn’t necessarily reflect Discord’s own views. Glovgen doesn’t endorse or verify the accuracy or reliability of content shared by Glovgen members. We work hard to try to make members a safe, positive, and inclusive place, but cannot prevent you from encountering content that you may find objectionable or offensive. You agree we will not be liable for any harm caused by that content. You may report content that you think violates any of our policies. We have the right, but not the obligation, to review such reports and block or remove content at our discretion.

Third party features and content. Our services may also allow you to access third-party websites, features, apps, or other content. We provide you access only as a convenience to you, and are not responsible for the content or services available from these websites or resources.

Glovgen’s paid services

We won’t charge you a fee to use the basic functionality of our services, but you may be able to pay for additional features and products. Any purchase you make using Glovgen’s supported purchase flows, and you may also be asked to agree to separate terms before purchasing or listing new offerings, products and services through Glovgen.

You are responsible for any charges that may be applicable to certain services or use of the Glovgen App; where you will be notified of such applicable charges, prior to the completion of any transaction. By clicking ‘Proceed’ / ‘Submit’ / ‘Continue’ or any other similar button on the Glovgen App, You shall be deemed to have consented to the charges displayed on the said page.

Restrictions on your use of Glovgen’s services

When using our services, you must comply with these terms and all applicable laws, rules, and regulations, and you must only use the services for authorised and acceptable purposes. You must also adhere to our Members Guidelines and other policies, which contain more detailed rules about your content and behaviour when using Glovgen. Fundamentally, do not do, try to do, or encourage or help others to do any of the following:

Don’t use the services to do harm to yourself or others. Among other things, this includes trying to gain access to another user’s account or any non-public portions of the services, infringing anyone else’s intellectual property rights or any other proprietary rights, exploiting, harassing, bullying, spamming, auto-messaging, or auto-dialling people through our services. Don’t use the services to do harm to Glovgen. Among other things, this includes trying to gain access to or attacking our systems, scraping us, transmitting viruses or other malicious code to our services, abusing or defrauding us or our payment systems, copying our product or using our intellectual property without permission, and misusing our reporting or customer service mechanisms. Don’t use the services to do anything else that’s illegal. This includes using the services to plan or commit any crime or do anything else that is illegal.

We encourage you to report content or conduct that you believe violates these restrictions.

Termination

Your right to terminate. You’re free to stop using Glovgen’s services at any time and for any reason. To terminate this agreement, you may delete your Glovgen account through the Settings page or tell us to delete at support@glovgen.com the Glovgen app (the gear icon next to your username) and discontinue use of the services. Certain provisions of these terms will survive termination as outlined below in the “Survival” section. Disabling your account limits the processing of your personal information as described in our Privacy Policy. Disabling your account does not terminate this agreement.

Our right to terminate. Subject to applicable law, we reserve the right to suspend or terminate your account and/or your access to some or all of our services with or without notice, at our discretion for the following reasons:

You breach these terms, our policies, or additional terms that apply to specific products. We’re required to do so to comply with a legal requirement or court order. We reasonably believe termination is necessary to prevent harm to you, us, other users, or third parties. Your account has been inactive for more than three years. Continuing to allow your account to be active, giving you access to some or all services, or hosting your content creates risk for Glovgen, other users, or third parties.

However, we will give you advance notice if reasonable to do so or required by applicable law.

Limitation of Liability

In no event shall Glovgen, their officers, shareholders, subsidiaries, associate companies, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages or losses whatsoever, or damages for loss of data or profits, goodwill, and/ or other intangible loss, whether or not foreseeable and regardless of whether Glovgen has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of, or access to, the Glovgen Platforms, Glovgen App or Glovgen Services.

In no event shall Glovgen total cumulative liability to You in connection with the Glovgen Services for all damages, losses and causes of action (whether arising under contract or otherwise), arising from or relating to Your use of the Glovgen App and Glovgen Platforms or arising from these Terms of Use exceed INR 10,000 (Indian Rupees ten thousand only).

Unless Glovgen explicitly acts as a reseller in certain scenarios, Glovgen always acts as a facilitator by connecting the User with the respective service providers like hotels or Digilocker documents. (collectively referred to as "Service Providers''). Glovgen liability is limited to providing the User with a confirmed booking/authentication as selected by the User. Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Glovgen will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider. Unless explicitly committed by Glovgen as a part of any product or service: Glovgen assumes no liability for the standard of services as provided by the respective Service Providers. Glovgen provides no guarantee with regard to their quality or fitness as represented. Glovgen doesn't guarantee the availability of any services as listed by a Service Provider. By making a booking, User understands Glovgen merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Glovgen. Thus the ultimate contract of service is between User and Service Provider. User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. Glovgen, therefore, cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.

User’s responsibility

Users are advised to check the description of the services and products carefully before making a booking/authenticating/proccreding/executing for service. User(s) agree to be bound by all the conditions as contained in booking/authenticating confirmation or as laid out in the confirmed booking/authenticating. These conditions are also to be read in consonance with the User Agreement.

If a User intends to make a booking/authenticating on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.

The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through Glovgen. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.

The services are provided on an "as is" and "as available" basis. Glovgen may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Glovgen expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Glovgen or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

Users also authorise Glovgen's representative to contact such users over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.

Indemnity

You agree to defend, indemnify and hold harmless Glovgen, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, contractors and other applicable third parties (collectively ‘Indemnified Parties’) from and against any and all claims, demands, damages, obligations, losses, liabilities, cause of action, costs or debt, and expenses (including any legal fees) arising from:

1. your use of and access to the Glovgen App and the Glovgen Platforms;
2. your violation / breach of any of these Terms of Use;
3. your violation of any third party right, including any intellectual property right or privacy right;
4. the committing of any of the prohibited activities as stated herein;
5. your failure to be in compliance with applicable law, including tax laws and cyber security laws; or
6. any claim that your use of the Glovgen App caused damage to a third party.

Disputes & Arbitration

In consideration for Glovgen granting you access to and use of the Glovgen App, Glovgen Platforms and Glovgen Services, you agree that in case of any dispute between You and any Commercial Partner or other User or recipient of the funds transferred by You, Glovgen shall not be a party to the same. While Glovgen is not obligated to mediate or resolve disputes, Glovgen will assist Users in communicating with each other regarding a dispute. Glovgen may at its own discretion however, without having any obligation to do so, assist in resolving the disputes between the Users and the Commercial Partners.

Except as otherwise set forth in these Terms of Use, these Terms of Use shall be exclusively governed by and construed in accordance with the laws of India. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Glovgen Services or these Terms, including those relating to its validity, its construction or its enforceability, but excluding those provisions where it has been specified that Glovgen’s decision shall be final, (any “Dispute”) shall be, if initiated by the User, first raised by the user to grievance.officer@glovgen.com. If such Dispute has not been settled within sixty (60) days after the User reaches out to the aforementioned email IDs, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (“Act”). Provided however when Glovgen raises any dispute, Glovgen may directly initiate arbitration in accordance with this clause. The Dispute shall be resolved by one (1) arbitrator to be appointed by Glovgen. The place the arbitration shall be Delhi, India. The language of the arbitration shall be English. The existence and content of the arbitration proceedings, including documents and briefs submitted by the parties, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.

Use and Protection of Intellectual Property Rights

Glovgen Apps, Glovgen Websites, Glovgen logos and the Glovgen Services are protected by copyright, trademarks, patents, trade secrets and/or other intellectual property laws. No information, content or material from the Glovgen App including, without limitation, all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, trademarks, trade names may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without Our express written permission. You are hereby given a limited licence to use the Glovgen App and the Glovgen Platforms, subject to your agreement of these Terms of Use.

Glovgen, and its licensors, if any, are the sole owners of the underlying software and source code associated with the Glovgen App and Glovgen Platforms as well as any other intellectual property rights of any other nature associated with the Glovgen App, Glovgen Platforms and their content.

When you upload, submit, store, send or receive content that may include feedback to or through the Glovgen App, you give Glovgen a worldwide, perpetual licence to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content. This licence shall not expire even if it is not used by Glovgen. The rights you grant in this licence are for the limited purpose of operating, promoting, and improving the Glovgen Services, and to develop new ones. This licence continues even if you stop using the Glovgen Services.

Governing Law and Jurisdiction

The Glovgen App, the Glovgen Services, all your posting, listing & transactions with the Glovgen App, and our relationship shall be governed by the laws of India, without regard to conflict of law principles. You agree that subject to the Disputes & Arbitration Clause above, all claims, differences and disputes which we may have shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.

General

No joint venture, partnership, employment or agency relationship exists between you, Glovgen or any Third Party as a result of the contract contained in these Terms of Use. If any provision of these Terms of Use is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms of Use but the legality, validity and enforceability of the other provisions in these Terms of Use shall not be affected. In that event, Glovgen shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms of Use. These Terms of Use (together with any additional terms displayed in specific sections of the Glovgen App or Glovgen Website) constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.

Updation

We may amend these Terms of Use at any time by posting an updated version on the Glovgen Website. The updated version of these Terms of Use shall supersede the previous version of the Terms of Use and take effect immediately upon posting. You have the right to opt-out of agreeing to these Terms of Use or any future updated version of the Terms of Use, by ceasing to use the Glovgen App. However, please be aware that your continued use of the Glovgen Services from the launch of any updated Terms of Use would mean deemed acceptance of such updated Terms of Use including any modification thereof. We recommend you to keep checking the Terms of Use often to be familiar with any updates and changes. user to grievance.officer@glovgen.com. If such Dispute has not been settled within sixty (60) days after the User reaches out to the aforementioned email IDs, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (“Act”). Provided however when Glovgen raises any dispute, Glovgen may directly initiate arbitration in accordance with this clause. The Dispute shall be resolved by one (1) arbitrator to be appointed by Glovgen. The place the arbitration shall be Delhi, India. The language of the arbitration shall be English. The existence and content of the arbitration proceedings, including documents and briefs submitted by the parties, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.

Pricing & Availability

We list availability information for products and services sold by us on the App, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just estimates. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by email if any products you order turn out to be unavailable.

All prices are listed in Rupees. Items in your cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.

All prices displayed are inclusive/exclusive of Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.

Offers

Glovgen may from time to time make available either directly or in partnership with Sellers certain benefits for using the Glovgen marketplace. All such offers shall be governed by their terms and conditions displayed on the Glovgen App in addition to these Glovgen marketplace T&Cs. Glovgen’s decision of the winner of such offers shall be final and binding and not subject to any appeal or dispute resolution process.

Grievance Redressal / Nodal Officer

Should You have any issues or queries in relation to Glovgen marketplace, You may reach out to the Glovgen’s customer support team using the chat function on the Glovgen App. In the event that You are not entirely satisfied with the response, You may raise your grievance to the grievance redressal officer.

Glovgen has appointed a grievance redressal to address any grievances in respect of the Glovgen marketplace. Details of the said officer are as set out below:

Designation: Grievance Redressal Officer and Nodal Officer Email: grievance.officer@glovgen.com Address: F01/02, Ground Floor, Salcon Rasvillas, D1, Saket District Centre, Sector 6, New Delhi, Delhi 110017